SHIPPING:
Orders are shipped within approximately 3 weeks, but this time can vary depending on the volume of orders at any given time. Domestic orders are express posted via Australia Post and International Express posted for overseas orders. Delivery times can be delayed and may vary due to the current global situation.
RETURNS:
Faulty goods returns:
If the goods are returned as a result of a manufacturer’s defect, then any freight component that will be covered by the retailer (in the form of a reimbursement of the customers freight costs) provided the cause of return is determined by the retailer to be manufacturer’s defect. If the cause is determined as wear and tear or operator’s negligence then all costs associated with the freight will be borne by the customer.
Faulty goods responsibilities by the retailer:
Cami Bear warrants that all goods purchased by the customer will be of merchantable quality. If the customer returns an item owing to faulty manufacture and the retailer deems the return to be due to faulty manufacture then the retailer will have 3 options to remedy:
Repair and return goods
Replace goods with a new item
If there is no repair or replacement option a full refund will be made by the retailer to the customer.
Any questions regarding this policy may be directed to Camille Borgas from Cami Bear on 0400478814
REFUNDS:
Refund Policy and/or Damaged or Faulty Products
If any product you order arrives damaged or is not of an acceptable quality you may have:
Rights under the Refund Policy;
Legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under other consumer laws applying in each Australian State and Territory; and/or
To have the product repaired or replaced
We recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that they are of acceptable quality, and match the description we have provided to you. If a product is damaged or faulty, you have the option to have the product replaced or receive a full refund. The faulty product will be returned at the cost of the supplier and a replacement product express posted within 7 days. If a replacement product is not required, a full refund will be processed within 24 hours of written notification and photo showing fault. Email photos to camille@cami-bear.com and/or phone Camille on 0400478814 to discuss.
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or found similar goods at a cheaper price elsewhere.
We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Our refunds policy aims to ensure you are satisfied with your purchase while protecting Cami Bear from the costs incurred from delivery or postage of the returns. Any return delivery costs will be at the purchaser’s expense, unless they are related to faulty or damaged goods.
However in the unlikely event that you are not satisfied with your purchase, or need to discuss an item or product, please contact us on 0400 478 814 or Send us an email with the relevant information so we can contact you to camille@cami-bear.com