Frequently Asked Questions

All your pre-sales and after sales questions  answered

Pre-Purchase Questions

How Do I Order My Cami Bear?

Once you have selected your Cami Bear from the Product Page, it is time to customise to your requirements:

Step 1) Select Bear Colour, click Next

bereavement urn australia Step 2) Select Fabric, click Next
(if prefer plain / no embroidery, please select the “No Embroidery” option)

Step 3) Add any additional embroidery / custom requirements

Step 4) Add to cart and Proceed to Checkout

Step 5) Your personalised Cami bear will arrive in approximately 2-3 weeks depending on specific requirements


Can I choose to have no embroidery patch?

Yes, if you prefer not to have a pattern embroided patch just select the “No Embroided Patch” when customising your bear on the product page

plain memory bear

What Countries Do You Ship To?

We send our custom Cami Bears throughout Australia, NZ, UK and USA. If you wish to send to an alternate country, please get in touch to discuss.


Due to the size of the bears we charge the following shipping fee, this is calculated at checkout (in $AUD)


Australia Wide – Express Post Shipping
Small Cami Bear Medium Cami Bear Large Cami Bear
$15 $15 $25


International Express Post Shipping

Small Cami Bear Medium Cami Bear Large Cami Bear
$50 $50 $65


Small Cami Bear Medium Cami Bear Large Cami Bear
$57 $57 $70


Payment Options

We offer Credit Card (Visa & MasterCard) using the PayPal gateway and AfterPay. If you don’t have a PayPal account this is fine, process as a “Guest” to use Visa or MasterCard.

AfterPay (For Australian residents only): you will require an AfterPay account, so check out their website for details


All Prices are in $AUD



Can I Buy a Cami Bear through a Local Stockist

Please browse our stockist list for a funeral home near you. They can arrange a bear for you and transfer your loved ones ashes straight into the bear. Alternatively, you can purchase your bear here and take it back to the funeral home who looked after your loved one, and have the ashes transferred.

I am Interested in stocking Cami Memory Bears at our Funeral Home

We would love to connect and supply our range of Cami Bears to your business. Please complete the contact form or call us to discuss further

What are the sizes of the bear?

Both the Keepsake Bear Urn and the Teddy Bear Urn stand at 50cm tall ( 37cm high sitting) and they are available in the Vintage Brown, Teal Blue and Soft Pink. 

The small keepsake bear is 37cm, while the large vintage brown bear is 60cm.

Do You Create Infant and Baby Urn Memory Bears?

Yes we lovingly create memory bear urns for babies, personalised with the special memories of a baby that has grown their wings early. 

Camille Cami Bear
memory bear with urn
large cami bear
memory bear supplier australia

After Sales Questions

Can I wash my Cami Bear?

Yes you can wash your bear.  Remove contents and place into a laundry bag or pillowcase and wash on a cold gentle cycle.  Hang out in the sun to dry and finish off in the dryer for approximately 15 minutes to fluff the bear back up.

Talk to Camille

When you order a Cami Bear your order goes directly to Camille, who will hand craft your personalised Cami Bear with love, compassion understanding and prayers to help you through this time. If you need, you can contact her directly.